Shipping & Returns

By purchasing from Strong Supplement Shop you are agreeing to these terms and conditions.


Returns Policy


You may return most new, unopened items within 14 days of delivery for store credit. Items that have been opened or used are not eligible for return or refund.  If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs. All other items must be returned at customer expense unopened and undamaged for a credit to be issued. Please contact us prior to returning any merchandise for approval at (888) 774-3539 during our normal business hours, Monday through Friday 9am to 5pm pacific standard time. 


CancellationsAll orders cancelled prior to shipment are elligble for a refund. Please be advised that most orders are shipped very soon after placement, and it may not always be possible to cancel. 


Any issues regarding order items received must be reported within 72 hours of delivery for it to be actionable. 


Store credit/refunds for the returned item(s) will be issued for unopened and undamaged merchandise within 5-7 business days of our receipt of the returned package. Refunds will only be issued to the card used. Credit will not be issued for opened or damaged merchandise. Damaged or open merchandise that is sent back without proper a proper return authorization will be discarded and no credit will be issued. Any and all shipping cost are non refundable. Any items lost or damaged during return shipping process are non refundable. When shipping return item(s) the package must have delivery confirmation or we cannot guarantee that your items will be credited. All items are subject to a 15% restocking fee.


Protein Bars - We do not suggest purchasing protein bars if your delivery address is not a part of the lower 48 states. Protein bars are non-refundable. Melted or damaged protein bars due to shipping are non-refundable. 


Reshipments


Any items returned to us by the shipping carrier because customer was not available to receive the package or shipping address related issues may be subject to additional shipping costs depending on cost to reship. Packages are reshipped using the method of our choice. Packages returned to us will be reshipped within 5-7 business days as long as we have the corrected information. Refunds for returned packages will be processed within 5-7 business days of being returned back to us. 



All returned items are subject to a 15% restocking fee.

Orders in which delivery has been refused will be subject to a $25 processing fee. 



Shipping

 

All orders are shipped out the same business day (Monday-Friday) if placed before 2pm pst, unless the order needs to be held for review. If your order is placed after 2pm pacific time it will be shipped out the following business day. We do ship on Saturdays, but that is to ship out all orders that were placed after 2pm pst on Friday. If your order is placed on a non-business day (Saturday&Sunday), it will be shipped out on the following business day. 


Most orders are shipped USPS which takes 3-5 business days for delivery. Larger packages are shipped UPS which can take 1-7 days for delivery depending on location. We offer expedited shipping (Priority Mail Express) which takes 1-2 business days.


Shipping is non-refunable due to late delivery unless a package was shipped priority mail express and takes longer than 2 business days. 


Domestic shipments over $150 in value and all Express Mail packages require a signature. 


Any specific requests such as requiring or not requiring a signature on your package must be mentioned in your order notes and we will do our best to accommodate your request.



We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please refer to our international tab for information on shipping to international destinations and our policy. 



When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.



Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


On domestic orders, if an item is lost or damaged in transit we will reship at no addional cost. If an item is lost in transit it is not eligible for a refund, but it is eligible for a reshipment. Once an item is scanned delivered in the US or military destination it is considered delivered and is not eligible for a free reshipment.  


Once a package is scanned delivered on a tracking report it is not eligible for reshipment and is no longer our responsibility.


Lost Packages


Packages not delivered within 14 business days in the Domestic United States are elligible reshipment. Please contact us at (888) 774-3539. At that time we will open an investigation, which typcially takes 2-5 business days. If the order is confirmed lost at that point, we will reship the order.